Safety & Security

An image an empty Raleigh Memorial Auditorium lobby showing two sets of metal detectors set up

We want everyone to have an enjoyable experience, while ensuring the safety of our guests, artists, and staff. Below you will find important safety and security information to help you plan ahead for your visit.

 

You can also view our Know Before You Go page for specific information for this week's upcoming events.

OUR CLEANING PROTOCOLS

Your safety is our number one priority! We are proud to have expanded our already-stringent cleaning procedures in the wake of COVID-19 including receiving our GBAC STAR™ accreditation.

                              Read More Here

ENTRY PROCEDURES

For the health and safety of all our guests and staff, we have implemented new entry procedures. Guests will enter the venue as follows:

  1.  If an event has a mask requirement, ushers will verify that guests are wearing a mask. Those without a mask will be provided one.
  2.  If an event has additional requirements (proof of full vaccination or negative covid-19 test, etc) those will be checked.
  3.  Hand sanitizer stations will be available throughout the center.
  4.  Guests will be guided through a security screening, which includes new bag size restrictions.
  5.  Ushers will verify tickets with a touchless ticket scanner.

BAG POLICY

All bags are subject to search and must meet size requirements. A small clutch or wallet is recommended and no bags larger than 12" x 12" x 10" will be allowed, this includes backpacks, camera bags, and oversized purses.

*For family shows diaper bags are allowed for guests with infants and toddlers (child must be present).

an image showing the bag policy

BAG POLICY FAQ

Why is this policy being implemented?

Restricting bag size is an additional layer of security which helps us provide a safe and enjoyable environment for all guests. This will also allow us to expedite entry into our venue.

Are diaper bags allowed?

​​​Diaper bags will be allowed when accompanied by a child. These will be searched and tagged.

Are medically necessary bags allowed?

​​​​Medically necessary bags that contain special medical equipment will be allowed in after proper inspection. These will be searched and tagged.

What happens if I show up with a non-approved bag?

Beginning September 1, 2022 g​​uests will be asked to return the non-approved bag to their vehicle. Duke Energy Center for the Performing Arts is not responsible for items lost, stolen, or damaged.

What if I am attending a private event that is not open to the public?

​​​​The bag policy applies to all events at the Duke Energy Center for the Performing Arts.

SECURITY SCREENING

an image with a blue background that says security screening including new bag size restrictions

In addition to our bag policy, guests are required to enter through a security screening, which includes the use of a metal detector. Alternate screening methods are available for guests with accessibility needs.

To minimize face-to-face contact, guests will be required to empty pockets and walk through metal detectors in case of an unsatisfactory or incomplete scan. If a secondary bag screening is required, guests will be provided with a clean surface to empty the bag’s contents. 

PROHIBITED ITEMS

a red circle icon with a line through it indicating prohibited

          - Weapons of any kind

          - Outside food and beverage

          - Backpacks

          - Camera bags

          - Oversized purses (larger than 12" x 12" x 10")